Event Video Production - Box 5 Productions

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HOME: FAQ: Video Downloads

What file format are the Video Downloads?
Our downloads are offered in unprotected Apple Quicktime MPEG 4 Video (.m4v) files. If you are a PC User then we recommend the latest Apple Quictime Player to play these files. If you are a Macintosh users we recommend the latest Apple Quicktime Player for Macintosh. It is also recommended to use the ITUNES Suite of products.

How do I download the products I have purchased?
After you purchase a download you will be taken to the Box 5 Productions Download Manager. You can also view your download by logging into your account and viewing your purchase history.

Windows Users:
Downloading Individual Files:

1.	You may download files individually by clicking on the file name of your download.
2.	An alert box should appear prompting you to save the file.
3.	Select a folder to save the file into and click the SAVE button. Please make sure you have enough free hard drive space to save the entire group of files.
4.	Repeat for each file.

Macintosh Users:
Downloading Individual Files (Safari only):

1.	Hold down the CTRL key on your keyboard and click on a file title.
2.	Highlight and Click "Download Linked File"
3.	The file will download automatically to your selected default location. Please make sure you have enough free drive space for the entire group of files.
4.	Repeat this process for each file.
5.	Click File, then Save As.

Can I download the products onto multiple computers?
You can download a product to a computer other than the one you originally purchased the product on as long as it is within 48 hours from the time the first download was initiated. When you login navigate to your account history. From there you can download the files again.

How long do I have to download a video after I purchase it?
You must download each file within 3 days after purchasing your file. After 48 hours your download will no longer be available. We also limit your downloads from the website to 3 downloads. Once you have downloaded your file you will only have one more download.

What happens if my computer's connection to the internet is disrupted during a download?
Once you get back online log into to your account and navigate to your account on the Web site. Navigate to your order history and there you will be able to redownload your performance.

Where on my computer did my downloads get saved?
Try using your Windows Explorer to display the files and folders on your computer. The icon for this program looks like a magnifying glass over a file folder. The default location for your downloads is usually Desktop > My Documents > My Music. You can also use the Search button in the Windows Explorer navigation bar. In the Search field, type *.mp4 since all music files you download from Box 4 Productions end in the extension mp4.

Does my download work with the ITUNES Suite and my IPOD?
Box 5 Productions chose to provide our files in the native ITUNES and IPOD format as these are the most used players and media suites around. So yes, your files will work perfectly with your IPOD or ITUNES. The videos are encoded especially for the IPOD and are viewed at the best resolution on the IPOD Video Player.

What computer should I use to download my files?
You should download your music to the one computer where you keep your digital music library. Your download can be played, burned or transferred to a portable player from that computer.

How do I get my files to work on something other than ITUNES?
You will need to convert your files from the native MP4 format. Our recommendation is use the Apple Quicktime Pro application. This is not a FREE application, however, it does offer you a great deal of flexibility in your formats. Once you have Quicktime pro you will be able to save it in a format that is available to most of the players on the market.

What type of computer do I need to play HDdownloads?
The computer needed to playback HD files will need to be fully quicktime compliant. Please visit the quicktime specifications page for more information regarding system compatibility. http://www.apple.com/quicktime/guide/hd/recommendations.html