| HOME: FAQ: Shipping Questions | |
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How long does it take to get my video or DVD? We ship videos at approximately 8 weeks following the event. The mail time takes up to 10 days. The videos are shipped from Louisville, KY. If the main shipment has been sent and your order was not placed by then, your order has been placed on back order. Back orders can take up to 6 weeks after receiving order / payment. We try to minimize this by having extras available for months after the event. Its always faster to get your order in right away even though past events can be ordered at any time. |
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How is my order shipped? We ship via United States Postal Service, First Class with Delivery Confirmation. If you order through our online store you will be able to track your order through your account. Login to your account to retreive your tracking number. |
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Can I have my order shipped overnight? YES! However, there are stipulations to having your order shipped overnight. If the product you are ordering is not ready it will not be shipped until it is ready. this normally takes 8 weeks following the event. At the time your order is ready for shipment we will ship your order overnight to address your provided with your order. |
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What if my order is damaged during shipping? No worries, just send it back to us. When we receive the damaged item we will promptly mail you a new copy. Return the damaged item(s) to: |
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Why do I have to return my damaged item first to get a replacement? Due to the nature of our business and the specialty products we carry all products must be inspected. Also, due to rampant copyright infringements and current federal law we cannot allow extra copies to be available to public. |
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My tracking number doesn't work, what do I do? Often times when we ship via USPS you will receive your tracking number prior to the product actually shipping or being picked up by USPS. Just give it 24 hours and check it again. If a tracking number has been issued, please understand that your package has shipped and is on its way to your home. |
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