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HOME: FAQ: DVD's
arrow My DVD doesn't play on my player, what do I do?
It is rare, but from time to time we see players that cannot play our DVD's. If this happens to you, please feel free to send us an email @ support@box5productions.com
arrow What is a DVD-R?
The DVD's we sell at Box 5 are burned DVD-R. When you rent or buy a movide, these DVD's are replicated or produced by the thousands through a process we call replication. This is actually stamping the DVD from molds. the process of replicating guarantees that the disc will play on all DVD Players. There is currently only one format for creating DVD's in small quantities, burning them, or duplicating. There are two formats for burning DVD's: DVD-R and DVD+R, pronounced "DVD dash R" versus "DVD plus R". As of now there is a debate as to which format will be the standard. We here at Box 5 feel that DVD-R will be the standard and the numbers are showing that. DVD player manufacturers are changing technology to play either format, however, occasionally players will not play the 'dash R' format. If you want to learn more about this, or check to see if your player should work, go to the following link: http://www.customflix.com/customer/compatibility.jsp. The number of machines that DON'T play DVD-R is very miniscule and diminishing everyday. If you feel you are having compatibility problems please don't hesitate to send us an email @ support@box5productions.com to discuss your options.
arrow Can I copy my DVD?
Box 5 Productions is paid exclusively from the sale of these videos. We also give proceeds back to the host organization. So by copying these videos for your friends you are taking much needed profits from the host organization. Not only is it illegal to try and copy these videos, it is unethical. Box 5 encodes these videos to prevent unlawful copying. It is always an advatage to have the original packaging and quality.
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My performance is not on the DVD?
If there is not a menu system on your DVD then let’s check one thing first, are you hitting ‘next’ on your remote? The DVDs have a ‘chapter point’ every 5-10 minutes, not necessarily at the beginning of each performance. You could be skipping over your routine if it happens to fall in between the chapter points. Make sure you watch or ‘scan’ through the DVD when watching for the first time. If after you have checked the DVD and your performance is still not available please send us an email @ support@box5productions.com for help and information.

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Where do I send returns?

Box 5 Productions
8813 Fernview Dr.
Louisville, KY 40291
ATTN: Returns

Be sure to put a note in your package explaining what the problem is and reason for return.
arrow What if my DVD isn't playing properly?
DVD-R's can have many different issues and not all players can properly play DVD-R's even though the manufacturer states that there machine is fully compatible. If this is the case you may experience skipping, stuttering or even freezes during playback. There is not a quality issue with the product it is a compatibility issue. Which could mean that your DVD player isn't compatible with the brand of media that we use on a regular basis. Send us an email @ support@box5productions.com. You will need to return your disc to Box 5 Productions for a replacement copy.

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